Too many AI projects are built fast, but not smart. This post breaks down what the API era got right and how reuse, orchestration, and structure can help you scale AI without blowing the budget.
Salesforce Data Cloud has sparked a lot of conversation, confusion, and curiosity. Is it just another CDP? A pricey data lake? Or something more? In this post, I unpack the most common myths and explain what Data Cloud really is, how it works with Agentforce, and whether it’s worth considering for your business.
We’re obsessed with intelligence, from AI to IQ. But what if our very definition is limiting us? This thought piece challenges conventional wisdom, exploring why true intelligence isn’t just about processing power, but about what we do with it. Drawing on behavioural science and psychology, we reveal how our focus on shallow metrics can distract us from what truly matters in life and business: purpose, growth, and meaningful outcomes. Discover why understanding isn’t mimicry, and how choosing what to measure can shape a profoundly different, more valuable future.
When I finished school with strong results in maths and physics, I was well-placed to become an engineer. I loved solving problems, thinking in systems, and teasing apart complexity. But someone (it may have been my maths teacher) told me, “you’d be bored in engineering.” At the time, I believed them. And it wasn’t just…
“I asked the smartest people I know about the future of AI. They didn’t mention AI at all. They talked about leadership, trust, and critical thinking instead.”~ Elaine Page, CPO We’re deep into Copilots, Agentforce, Cortex AI, and fancy orchestration frameworks, but beneath the hype, your agents are only as smart, secure, and cost-effective as…
Most mornings, I’m the first one up. I feed the dogs, make myself a coffee, and sit down for a few quiet minutes before the day kicks off. Elsie’s, our Golden Retriever, already curled up on the sofa waiting for me, pawing at my hand if I stop stroking her. Jock, the Staffy, jumps up…
Every week brings another headline about AI reinventing customer service. “AI agents now handle thousands of support requests.”“Chatbots are deflecting 40% of inbound interactions.”“Digital assistants are reshaping contact centres.” All true — and yet, here’s the uncomfortable question: If AI is transforming customer service, why are customers still reaching out so much? We’re Still Fixing…
I stumbled across a beautifully simple idea the other day: placing native fish like Pacific Blue-eyes into rain barrels that collect overflow from water tanks to stop mosquitoes breeding. It’s a classic Aussie summer dilemma: you want to store rainwater for your garden, but standing water becomes a mozzie nursery. And with climate change and…
How did anyone used to do it? Five days a week in the office.School drop-offs. Dog walks. Hour-long commutes.Dinner on the table, footy training, homework supervision, laundry, groceries, deliveries, tradies, life admin… all somehow done before falling asleep in front of the 9:30 news. And now some leaders want us to “get back” to that?…
A Book Review of “Hidden Potential: The Science of Achieving Greater Things” by Adam Grant One of the best books I’ve read recently is Hidden Potential by Adam Grant. It’s sharp, well-researched, and full of ideas that challenge the way we think about talent, success, and how people actually grow—not just in business, but in…