Most Enterprise Complexity Exists Because Software Was Dumb
I was listening to The Diary of a CEO podcast this morning on my dog walk, where Mo Gawdat, former Chief Business Officer of Google…
Salesforce Headless 360 vs API: New Buzzword, Old Concept, or Something Actually Worth Paying Attention To?
Salesforce’s new “Headless 360” announcement sounds, at first glance, like old integration technology wrapped in fresh AI branding. In some ways, it is. APIs, headless architectures, and orchestration layers have existed for years. But underneath the buzzword is a more meaningful shift: AI agents becoming the orchestration layer themselves.
This article explores how Headless 360 changes the conversation from simple system integration to something far more commercially important: governance, decision quality, process ownership, and the economics of automation at scale. Drawing on real-world experience from the MuleSoft and Salesforce ecosystem, it looks at why inherited trust, unified data, and agent evaluation frameworks may matter far more than the “headless” label itself.
Most importantly, it asks the question many businesses are only beginning to confront: not whether AI agents can act autonomously, but whether organisations can trust the decisions they make.
- Technology | Business | Sales
Is AI Transforming Work – or Just Automating Chaos?
“I asked the smartest people I know about the future of AI. They didn’t mention AI at all. They talked about leadership, trust, and critical…
- Sales | Career | Management | Motivation | Technology
From Alliances to Enterprise Sales: Why I Came Back to the Front Line
Most mornings, I’m the first one up. I feed the dogs, make myself a coffee, and sit down for a few quiet minutes before the…
- Sales | Career | Management | Motivation | Technology
Be More Ronaldinho. Be Less Carlton Palmer. Sales Is a Beautiful Game, Too.
In today’s world of AI-driven sales coaching, are we nurturing creativity or stifling it? Inspired by the mercurial brilliance of Ronaldinho versus the rigid reliability of Carlton Palmer, this post explores how coaching sales teams should focus on building instinct, adaptability, and human connection, not just compliance.
- Career | Management | Sales | Technology
🧭 You Are More Than Your Job Title
The first thing to go in a job search isn’t your skills. It’s your certainty. Here’s what I learned from a few months of unexpected…
- Business | Career | Motivation | Sales | Technology
The World Happiness Report 2025: Building a Connected Team (And Why It Matters to Your Bottom Line) 🚀
From Team Lunches to Trust: Simple Ways to Boost Wellbeing & Drive Growth in 2025 📈 As an expat living in Australia with a background…
“Sausage Gate” And Other Gaffes: When Technology Trips Us Up”
We’ve all been there, relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing)…
What’s the wildest thing you’ve done to close a deal on time? Discover the Extreme Lengths Others Have Taken.
It’s the end of the month, and deals are being done against deadlines here at Salesforce. The energy is intense, as teams push to close…
- Business | Books | Motivation
Can Sales Techniques Help Politicians Win Voters (and Elections)?
In my lifetime career in sales, I’ve consistently been taught a golden rule: highlight the values and strengths of my own product or service and…
