Specialising in the world of sales, marketing, digital, SaaS and occasionally drifting into health, fitness, rugby or cycling. A compendium of triviality.
We’ve all been there—relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing) path. But when you’re the Prime Minister of Britain and the autocue turns “hostages” into “sausages,” well, that’s one for the history books. Keir Starmer’s now infamous “Sausage Gate” incident may seem like a comical mishap, but it serves as a cautionary tale in today’s tech-reliant world.
From political speeches to boardroom presentations, we increasingly rely on auto-cues, AI, and smart solutions to help us navigate the complex demands of work. Yet, even as these tools are designed to make life easier, we often forget one crucial thing: technology, while powerful, is only as good as the people behind it. When we disengage, we risk calling for the release of deli meats instead of human beings—and in business, that can mean much bigger mistakes.
Why Tech Isn’t Foolproof
Take a moment to reflect on some of the most famous tech gaffes in recent history. They might make you laugh, but each one teaches us an important lesson about how easily technology can trip us up if we’re not paying attention.
These moments remind us that even the best technology can’t replace human awareness and engagement. The tools are there to assist us, but they can also let us down when we rely on them too heavily without oversight.
“Please Clap” – Jeb Bush (2016) Jeb Bush’s presidential campaign relied on polished speeches and teleprompters. But when he had to ask the audience to clap after an awkward silence, it proved that even the best tech can’t rescue us from a flat message.
The iPhone “4 Antenna-gate” (2010) When Steve Jobs presented the iPhone 4, it was hailed as the next big thing—until users discovered that holding the phone a certain way killed the signal. Jobs told users they were holding it wrong, an ironic reminder that even our most advanced tech can’t escape simple, human interaction.
Zoom’s Cat Lawyer (2021) One of the most memorable tech gaffes of the pandemic era involved a lawyer caught with a kitten filter on Zoom during a court hearing. His declaration of “I’m not a cat” became an internet sensation, symbolising how tech, when not managed properly, can sometimes make us appear as something we’re not.
The Balance of Tech & Human Judgment
In business, we are surrounded by tech solutions designed to enhance our workflows, streamline processes, and provide real-time insights. Take Salesforce’s newly launched Agentforce, for example. This powerful platform empowers contact centre agents by improving customer interactions and scaling operations. It’s a game-changer in our hyper-connected world, offering efficiency and deeper insights into the customer journey.
But here’s the thing—no matter how advanced the technology, its true value is only unlocked when it’s used in harmony with human intuition, critical thinking, and attention to detail.
Much like the tech gaffes we laugh about, businesses risk making serious missteps when they blindly trust automation and AI without proper oversight. For example, imagine misinterpreting a key customer insight or missing an opportunity due to a data misalignment. These aren’t just funny anecdotes—they’re the kinds of costly mistakes that can hurt relationships and affect revenue.
Can We Trust What We See?
As the pace of business accelerates, we’re increasingly reliant on AI-generated reports, real-time data, and intelligent automation to stay competitive. And while these tools offer tremendous advantages, we need to remember that they’re just that—tools. They can process, present, and predict, but they can’t replace human judgment.
Keir Starmer’s autocue error is a prime example of what happens when we trust what’s on the screen without critical thought. In the business world, such blind trust might mean missing a key insight or making a decision that could lead to real consequences. Technology should be viewed as a powerful assistant, not an infallible crutch.
Solutions like Agentforce are designed to amplify our efforts, not replace them. They help us be smarter, faster, and more effective—but the human element remains essential. When we stay engaged and apply those qualities that only people bring to the table—context, intuition, and empathy—that’s when tech truly drives value.
A Thoughtful Approach to Tech in Business
So, the next time you’re preparing for a big presentation, customer call, or leadership meeting, remember that while technology can carry you a long way, it’s the human touch that makes the difference. Check those details, stay engaged with the tools at your disposal, and ensure you’re the one in control—not the other way around.
After all, no one wants to be remembered for asking for sausages when it’s hostages on the line—or for missing a critical customer insight when the data is right there, waiting to be used wisely. By pairing the strengths of tech with the irreplaceable human touch, we can navigate the modern business landscape with confidence—and a lot fewer embarrassing missteps.
As a lifelong rugby fan married into an Afrikaans family, I approached Rassie: Stories of Life and Rugbywith both curiosity and personal interest. Johan “Rassie” Erasmus is a figure who transcends the sport. His journey from a small town in Despatch to becoming one of the most influential leaders in world rugby offers valuable lessons in leadership, resilience, and navigating transformation—both personal and societal. This autobiography is more than a recount of matches and strategies; it’s a window into the mindset of a man who has reshaped South African rugby in turbulent times.
A Journey from Despatch to Global Icon
In Rassie, Erasmus takes us through his rise from a young boy in Despatch to the mastermind behind the Springboks’ triumphant 2019 World Cup win. The book details his playing career, marred by 32 surgeries, and his transition to coaching, where he became known for his innovative and, at times, controversial methods. A highlight of the story is the pivotal moment when Erasmus named Siya Kolisi the first black Springbok captain—a landmark in South Africa’s post-apartheid rugby history.
What’s particularly compelling about the book is how it weaves together the personal and political. Set against the backdrop of South Africa’s ongoing transformation, Rassie explores how his upbringing during apartheid and his experiences in post-apartheid South Africa shaped not only his worldview but also his leadership style. Erasmus presents himself as a man who thrives on pushing boundaries, often testing the limits of convention to inspire both his players and his country.
Leadership Through a “Siege Mentality”
One of the most fascinating, though sometimes polarising, elements of Erasmus’ leadership style is his cultivation of what can only be described as a “siege mentality.” Throughout the book, Erasmus frames himself and the Springboks as underdogs fighting against external forces, whether referees, the rugby establishment, or media critics. This mindset came to a head during the 2021 British & Irish Lions tour, when Erasmus released a 62-minute video criticising refereeing decisions—a moment that sparked considerable controversy.
In his account, Erasmus portrays this event as a fight for fairness, but the narrative at times feels one-sided. There’s little reflection on moments when the Springboks benefited from favourable decisions, which detracts from the book’s balance. While this “us vs. them” mentality has undoubtedly galvanised his team, it also highlights a somewhat narrow perspective on the broader rugby world. A more reflective approach that acknowledged both the highs and the lows—both the times the Springboks were disadvantaged and the moments when fortune was on their side—would have added depth to the story.
However, this mentality is not entirely surprising. As an Afrikaner raised in the politically charged era of apartheid’s fall, Erasmus was part of a community that often felt isolated and embattled. His leadership style mirrors this—by instilling a sense of collective adversity, he forges a powerful internal bond within his team. The question remains: is this a genuine reflection of Erasmus’ worldview, or is it a tactical move to motivate his players? The answer likely lies somewhere in between.
That said, Erasmus does provide valuable lessons for leaders in any field. His relentless focus on transparency and communication with his players, for example, offers a timeless reminder that trust is the foundation of strong leadership. Despite his grievances, Erasmus is an advocate for honesty, insisting that open dialogue is the key to avoiding misinformation and keeping a team unified.
Broader Leadership Lessons
As Erasmus won the 2019 World Cup at the same age I am now, I couldn’t help but reflect on what sets him apart as a leader and what lessons I could take into my own career. Beyond his technical mastery of the game, Erasmus’ approach offers several key insights into leadership:
Resilience in Adversity: Erasmus’ story is a testament to the power of resilience. His journey through apartheid-era South Africa, his battle with injuries, and his later innovations in coaching demonstrate that adversity can be a powerful catalyst for growth.
Courage to Innovate: Erasmus isn’t afraid to challenge the status quo. Whether it’s his use of software to analyze play or his decision to make Siya Kolisi captain, Erasmus shows that true leaders must sometimes break with tradition to achieve greatness.
Conviction in Leadership: Despite the controversies, Erasmus stands firm in his decisions. This conviction, while not always popular, has been a cornerstone of his success. Leaders who stand by their principles, even when faced with external pressure, often inspire the greatest loyalty.
Driving Societal Change: Perhaps the most poignant aspect of Erasmus’ leadership is his role in guiding a racially transformed Springbok team. By making Kolisi captain, Erasmus used his platform to advocate for a more inclusive and united South Africa. Leadership isn’t just about winning; it’s about using your position to drive meaningful change.
Final Thoughts
Rassie: Stories of Life and Rugby is a compelling reflection on leadership, resilience, and the complexities of post-apartheid South Africa. While it occasionally falls into the trap of focusing too much on grievances, the book offers valuable insights into the mindset of one of rugby’s most influential figures. For fans of the sport and those interested in leadership, it’s a fascinating read.
If you’re looking for a story that delves into what it means to lead under pressure, adapt to societal transformation, and innovate in a traditionally rigid field, Rassie is well worth your time. And with the story ending just before South Africa’s 2023 World Cup victory, I can imagine Rassie has already started work on the sequel.
This morning, I had the joy of starting my day at my son’s school, watching him and his friends parade around as a myriad of book heroes. From Harry Potter to Cristiano Ronaldo, numerous Marvel superheroes (including my son as Iron Man), Stick Man, Sherlock Holmes, Maverick from Top Gun, and pretty much everything in between, the excitement in the air was palpable. Book Week is a time when stories leap off the pages and come to life, transforming schools into a vibrant celebration of imagination and learning.
The Origins and Intentions of Book Week
Global Celebration: Book Week began right here in Australia in 1945, initiated by the Children’s Book Council of Australia (CBCA), but similar events are celebrated worldwide, each with its unique flair. For example, in the UK, where my brother teaches, they also have Book Week, focusing on local authors and encouraging children to explore British literature.
Encouraging Lifelong Reading: The purpose of Book Week is to instil a lifelong love of reading in children, encouraging them to explore new worlds, ideas, and perspectives through literature.
Building Skills for Life: Reading helps children develop critical thinking, empathy, and creativity—skills that are essential not only for academic success but also for navigating the complexities of life.
Themed Celebrations: Each year, Book Week has a specific theme (The theme for 2024 is Reading Is Magic), encouraging children and teachers to explore new ideas and stories in creative ways.
The Role of Teachers: Heroes in Disguise
One of the most remarkable aspects of Book Week is the dedication of teachers who go the extra mile to make it special. My brother, a primary school teacher in Plymouth, exemplifies this by dressing up as characters like Fantastic Mr. Fox, bringing stories to life for his students. But he’s not alone. Teachers around the world step into character during Book Week, transforming themselves into beloved figures from literature to spark joy and curiosity in their students.
These educators are the unsung heroes who play a crucial role in fostering a love for reading in children. Their creativity and enthusiasm do more than entertain; they create lasting memories that inspire a passion for learning. Imagine the impact on a child when they see their teacher, usually a figure of authority, embodying the whimsy and wonder of a favourite character. These experiences help children see the joy in books, making reading a treasured activity that stays with them throughout their lives.
Salesforce: A Company of Storytellers
At Salesforce, where I work, the ethos of storytelling and learning is deeply embedded in our culture. We believe that stories are a powerful tool for connection, understanding, and innovation. We actively use stories to build relationships with clients and partners, just as teachers use them to inspire students. The passion for reading and continuous learning that begins in childhood is something we carry forward into our professional lives, where it fuels our creativity and drives our success.
Many organisations recognise the power of storytelling, but at Salesforce, it’s an integral part of how we operate. Storytelling fosters connection, understanding, and innovation, enabling us to build strong relationships with our clients and partners, just like teachers do with their students. This shared passion for reading and learning, cultivated from a young age, is something that shapes our culture and success.
A Call to Action
As we celebrate Book Week, let’s take a moment to thank the educators who have made a difference in our lives. Whether it’s a teacher who dressed up as Fantastic Mr. Fox or one who simply shared a book that changed your perspective, these individuals play a vital role in shaping our futures.
I invite you to share the story of someone who inspired your passion for learning. Reflect on how their influence has shaped your life, and consider how you can pass that love of learning on to others. Let’s celebrate the power of stories, whether they’re told in the classroom or in the boardroom, and honour those who first taught us their magic.
In my lifetime career in sales, I’ve consistently been taught a golden rule: highlight the values and strengths of my own product or service and refrain from disparaging the competition. This principle not only builds trust with clients but also fosters a positive and constructive dialogue. However, when I listen to political debates in the US, Australia, and the UK, it often feels like the exact opposite. Politicians seem more focused on highlighting the shortcomings of their opposition rather than showcasing the good they can do. This stark contrast made me wonder: what could modern politicians learn from modern sales techniques?
The Psychology of Influence
The foundation of effective sales lies in understanding the psychology of influence. Daniel Pink, in his book To Sell is Human, emphasises that selling isn’t just about transactions; it’s about moving people. He highlights three key principles: attunement, buoyancy, and clarity. These principles are equally applicable in politics.
Attunement: This is the ability to understand and align with others’ perspectives. Sales professionals excel by listening to their clients, understanding their needs, and aligning their solutions accordingly. Politicians could benefit from truly listening to their constituents and addressing their real concerns, rather than simply attacking their opponents. For example, Barack Obama’s 2008 campaign was successful largely because it focused on listening to voters’ concerns and addressing them with clear, positive solutions.
Buoyancy: This involves staying positive and resilient in the face of rejection. In sales, maintaining a positive attitude even after facing multiple rejections is crucial. Politicians, instead of resorting to negativity, could focus on maintaining a positive and hopeful narrative, which can be far more inspiring and mobilising. Take Jacinda Ardern’s leadership in New Zealand; her positive, empathetic approach garnered widespread acclaim and voter support.
Clarity: This is about making sense of complex situations and presenting clear and compelling solutions. Salespeople are trained to simplify complex products or services into clear benefits for their clients. Politicians could learn to present clear, actionable, and positive plans that resonate with the public’s needs. Franklin D. Roosevelt’s New Deal is a historical example where clarity in policy helped gain public support during difficult times.
Learning from the Greats: Branson’s Positive Spin
Richard Branson, the founder of the Virgin Group, is a master at promoting his ventures without tearing down the competition. His approach is always positive, highlighting the unique benefits and values of his brands. For instance, when Virgin Atlantic launched, Branson focused on the exceptional customer service and innovative features of his airline rather than attacking the established giants like British Airways. This positive approach not only differentiated his brand but also built a loyal customer base.
Transitioning from Branson’s approach to sales methodologies, we see a clear link: understanding and solving client problems rather than attacking competitors. Sales methodology practitioners, such as those who advocate for the SPIN (Situation, Problem, Implication, Need-Payoff) selling technique, emphasise this method. It involves:
Situation: Understanding the client’s current situation.
Problem: Identifying the problems they are facing.
Implication: Discussing the implications of these problems.
Need-Payoff: Presenting the solution and its benefits.
Politicians could adopt a similar approach by deeply understanding the issues their constituents face, discussing the implications, and then clearly presenting their policies as solutions.
Examples of Negative Political Campaigning
Modern politics is rife with examples of negative campaigning, where politicians focus on their opponents’ flaws instead of their own strengths:
Keir Starmer vs. Rishi Sunak: In recent UK parliamentary debates, Labour leader Keir Starmer has frequently attacked Prime Minister Rishi Sunak over his handling of the economy and allegations of cronyism. Starmer’s strategy often revolves around highlighting the Conservative government’s failures rather than emphasising Labour’s policies.
Donald Trump vs. Joe Biden: The 2020 US presidential election was characterised by intense personal attacks. Donald Trump repeatedly labeled Joe Biden as “sleepy Joe” and questioned his mental fitness for office.
Joe Biden vs. Donald Trump: In his campaign, Joe Biden focused heavily on Trump’s handling of the COVID-19 crisis, calling it a failure that cost American lives. This negative campaigning, while effective in highlighting Trump’s shortcomings, often overshadowed Biden’s own policy proposals.
Why does negative campaigning persist despite its drawbacks? Politics often evokes strong emotions and personal loyalties, making attacks on opponents a powerful tool to mobilise supporters. Additionally, in a crowded political field, candidates feel immense pressure to differentiate themselves, sometimes leading them to resort to negative tactics. While negativity can be effective in the short term, such as highlighting an opponent’s gaffe, long-term success hinges on building trust and presenting a positive vision.
Nuancing Negativity: Personal Attacks vs. Policy Critiques
Not all negativity is equal. There’s a significant difference between personal attacks and highlighting clear policy differences. Constructive criticism that focuses on policy differences can inform and educate voters, while personal attacks often detract from meaningful discourse.
Practical Tips for a Positive Campaign Approach
Craft Clear and Concise Talking Points: Politicians should develop clear, concise talking points that highlight their own policies and strengths. This helps in maintaining a positive focus and avoiding unnecessary negativity.
Utilise Storytelling Techniques: Sharing personal stories or anecdotes can make a politician’s message more relatable and engaging. This technique, widely used in sales, can humanise politicians and make their messages resonate more deeply with voters.
Focus on Solutions: Instead of merely pointing out problems, politicians should focus on presenting clear and actionable solutions. This approach not only demonstrates leadership but also builds confidence among voters.
Engage in Active Listening: Just as in sales, active listening is crucial in politics. Politicians should make a concerted effort to listen to their constituents’ concerns and address them directly, fostering a sense of connection and trust. Techniques like active listening and storytelling can also be used to effectively address potential counterarguments or criticisms, showing a well-rounded and thoughtful approach.
Acknowledge Challenges Transparently: Politicians should not shy away from acknowledging challenges and setbacks. Transparency about difficulties, combined with clear plans to address them, can enhance authenticity and trust.
Addressing Disillusionment and Declining Voter Turnout
Disillusionment among voters is a growing concern. My own mother recently expressed her frustration on the radio, stating she didn’t know who to vote for because “they were as bad as each other,” breaking trusts and promises. In response, the politician interviewed immediately defended himself by saying he wasn’t as bad as the opposition, illustrating my case in point. This kind of interaction only deepens voter cynicism.
Voter turnout data supports this sentiment. In the US and UK, voter turnout as a percentage of the population has shown a general decline over the years, contrasting sharply with Australia’s consistently high turnout due to mandatory voting. For instance, the US saw an increase during the 2020 presidential election but still ranks lower compared to many developed countries. The UK’s turnout in the 2019 general election was 67.3%, while Australia’s compulsory voting system ensures higher participation rates.
Addressing Counterarguments
Some might argue that a purely positive approach could be seen as inauthentic or lacking in substance. However, authenticity doesn’t require negativity. By being transparent, acknowledging challenges, and offering genuine solutions, politicians can maintain authenticity while staying positive.
The Power of Positivity
Positive messaging has a powerful impact on human psychology. Research shows that positive framing can lead to better decision-making and higher motivation. In contrast, negative campaigning can lead to voter fatigue and cynicism. Sales professionals understand this and leverage positive reinforcement to build long-term relationships with their clients. Politicians, too, could benefit from focusing on their strengths and vision for the future.
Most Popular Politicians and Their Characteristics
Some of the most popular politicians of our generation, based on approval ratings, include India’s Narendra Modi, Mexico’s Andrés Manuel López Obrador, and Brazil’s Luiz Inácio Lula da Silva. These leaders have garnered high approval ratings by focusing on positive, solution-oriented approaches and connecting with their constituents on a personal level. For instance, Modi’s focus on development and economic reform has resonated with a large segment of the Indian population.
Conclusion: A Call for Positive Politics
In conclusion, modern politicians can learn valuable lessons from the world of sales. By focusing on their strengths, understanding their constituents’ needs, and maintaining a positive and clear message, they can build trust and inspire action. As Daniel Pink suggests, moving people is about attunement, buoyancy, and clarity—principles that can transform political discourse.
It’s time for politicians to embrace the positive, solution-oriented approach of sales professionals. By doing so, they can foster a more constructive and hopeful political environment, ultimately leading to better outcomes for society as a whole. Let’s champion positivity and solutions in politics—our future depends on it.
Many fans fondly remember the dominant Manchester United of yesteryear. Today, however, the club finds itself struggling. One reason often cited is the presence of high-profile players on hefty contracts who seem content to coast – much like the fascinating concept of “window sitters” in Japanese companies.
Window Sitters in Japanese Culture
In Japan, “window sitters” or “Madogiwa-zoku” refers to employees who are kept on the payroll despite their lack of contribution to the company’s productivity. These individuals, often near the end of their careers, are assigned window seats where they can look out but do little meaningful work. This practice stems from a cultural reluctance to dismiss employees outright, instead opting to sideline them in a non-disruptive way.
Window Sitters in the Red Devils’ Den
This concept has a striking parallel at Manchester United, where several high-profile players on substantial contracts seem to be seeing out the end of their effective careers with little to no contribution to the team’s success. Let’s delve into some specific examples.
Phil Jones: Once a promising defender, Phil Jones has struggled with injuries and inconsistent form for several seasons. Despite this, he remains on the payroll with a significant salary, contributing little to the team’s efforts on the pitch. His situation is reminiscent of a window sitter, someone who remains on the payroll but contributes minimally.
Anthony Martial: Initially a shining star with immense potential, Anthony Martial’s performances have dwindled over time. He continues to occupy a spot on the team, drawing a substantial salary, but his impact on the field has not matched the investment.
Harry Maguire: The captaincy and hefty transfer fee once justified Maguire’s presence, but his recent form and mistakes have drawn criticism from fans and pundits alike. His substantial contract now appears to weigh heavily on the club, mirroring the window sitter dilemma.
The Broader Impact
These players symbolise a broader problem within the club’s structure and strategy. It’s not just the high-paid players; issues extend to management and coaching staff, where a lack of innovation and adaptation has also hindered progress. The reluctance to make decisive changes mirrors the Japanese practice of sidelining rather than confronting underperformance.
Lessons for Hiring Managers
What can hiring managers learn from this situation? Here are some key takeaways, with specific examples of how Manchester United could implement them:
Evaluate Performance Regularly: Regular evaluations help identify those who are no longer contributing effectively. Manchester United could implement stricter performance metrics, ensuring that players are held accountable for their form and contribution.
Cultivate Hunger and Talent: Focus on hiring individuals who demonstrate a strong desire to succeed. This could mean prioritising younger, hungrier players who are eager to prove themselves over established stars.
Avoid Bloated Contracts: Be cautious about offering long-term, high-value contracts without performance-based incentives. Contracts should include clauses that incentivise results, ensuring that players remain motivated.
Encourage Development: Provide opportunities for employees to develop and grow within the company. For Manchester United, this could mean investing in better training facilities and coaching staff to nurture young talent (and fixing the leaking stadium).
Make Tough Decisions: Sometimes, it’s necessary to make difficult decisions regarding underperforming employees. Manchester United might need to make the tough call to part ways with underperforming high-earners, freeing up resources for new talent.
Engaging the Fans
Fans have not been shy in expressing their frustrations. Social media is rife with critiques and calls for change. Incorporating fan feedback and being transparent about plans for improvement can help rebuild trust and enthusiasm.
Conclusion
The concept of window sitters serves as a poignant reminder of the importance of effective talent management. Manchester United’s recent struggles, exacerbated by players on bloated contracts who contribute little, offer a clear example of the pitfalls that can occur when this is not managed properly. For hiring managers, the lessons are clear: continuously evaluate performance, cultivate hunger and talent, avoid long-term complacency, and be prepared to make tough decisions to ensure the ongoing success of the team.
By applying these principles, businesses can avoid the pitfalls of window sitters and create a dynamic, motivated, and effective workforce that drives success and growth.
As the football season in the UK comes to a close, there’s much to reflect upon, particularly for Arsenal fans. Mikel Arteta has taken the club on an incredible journey, transforming a team once out of European competition to one that has come agonisingly close to winning the Premier League two years in a row. This transition from good to great, however, underscores a universal truth in both sports and business: that final step to excellence is often the hardest.
In the world of sports, the concept of achieving greatness through marginal gains has been exemplified by the South African rugby team under Rassie Erasmus. Leading the team to back-to-back World Cup victories, Erasmus focused on a holistic approach to improvement, emphasising not just physical prowess but also strategic planning, mental conditioning, and unity. The Springboks’ success is a testament to the power of detailed preparation and incremental improvements.
Scientific research supports the effectiveness of this approach. A study published in the Journal of Applied Psychology found that small, continuous improvements can lead to significant performance enhancements over time (Baer & Frese, 2003). This principle, known as “kaizen,” has been successfully applied in various industries to drive sustained success.
For Arsenal, the journey under Arteta has been marked by steady improvement. The team has shown resilience, skill, and a tactical acumen that has brought them to the cusp of glory. However, as they have learned, the final step to becoming champions is the toughest. It requires not just talent and hard work but also the ability to find those marginal gains that can make the difference.
In business, just like in sports, transitioning from good to great involves a relentless focus on improvement. It requires a culture that embraces continuous learning and innovation. Here are a few lessons from Arsenal’s journey and the success of the South African rugby team that can be applied to the business world:
Attention to Detail: Success often lies in the details. Just as Erasmus scrutinised every aspect of the game, businesses must analyse their processes and identify areas for improvement, no matter how small.
Strategic Planning: South Africa’s victories were built on meticulous planning and strategy. Similarly, businesses need to develop clear, strategic plans that align with their long-term goals, ensuring every action contributes to overall success.
Focus on Team Cohesion: A cohesive team can achieve extraordinary results. Building a strong, collaborative culture within an organisation is crucial. This involves clear communication, trust, and a shared vision of success.
Continuous Improvement: The journey to greatness is ongoing. Just as athletes continually train and refine their skills, businesses must foster an environment of continuous improvement. This can be achieved through regular training, feedback loops, and embracing a growth mindset.
Resilience and Adaptability: The ability to bounce back from setbacks and adapt to changing circumstances is vital. Arsenal’s near-misses and South Africa’s rugby triumphs are a testament to the importance of resilience. In business, being able to pivot and adapt to market changes is a key component of long-term success.
In my recent blog post, “Harnessing Grit in the Sydney Hoka Runaway Half Marathon,” I discussed the importance of perseverance and adaptability in achieving personal and professional growth. The lessons from that experience are mirrored in the journey of sports teams striving for excellence.
Takeaways for Individuals and Teams
Leadership: Effective leadership is crucial in guiding teams towards greatness. Leaders must inspire, motivate, and create an environment where continuous improvement is valued.
Personal Accountability: Every team member must take responsibility for their own growth and contribution. This involves a commitment to self-improvement and a proactive approach to learning.
Collaborative Culture: Success is a collective effort. Encourage open communication, mutual support, and a shared vision to foster a strong team dynamic.
To anyone looking to become the best in their field, remember this: “Success is the sum of small efforts, repeated day in and day out.” – Robert Collier.
Let’s strive for excellence together. Share your tips for personal improvement in the comments below.
This morning, my 4-year-olds first words on waking were literally solving a simple maths problem and asking for help with another. Alongside being confirmation that he is definitely my son (my mother tells me I was calculating the size of our bathroom by counting and multiplying the bath tiles above the bath when I was a toddler), moments like these remind me of the boundless potential in our young minds and the incredible opportunities that lie ahead.
Mathematics is more than just numbers; it’s a gateway to understanding and shaping the world around us. As Australia prepares to host the 15th International Congress on Mathematics Education (ICME-15) in Sydney this July, there’s a strong emphasis on updating our maths curriculum to include problem-solving and data analysis. These changes aim to equip students with essential 21st-century skills, ensuring they’re ready for a digital and data-driven world.
At Salesforce, we’re leveraging data and AI to transform how businesses operate. From data-driven decision-making to automation, these technologies are at the core of what we do. This innovation not only empowers businesses but also highlights the growing importance of these skills for future careers.
For parents and educators, fostering a love for maths from an early age can set the stage for lifelong learning. Here are some fun and age-appropriate maths activities you can try at home:
Counting and Sorting: Use everyday objects like toys or snacks to help your child practice counting and sorting by different attributes (colour, size, etc.).
Patterns and Shapes: Create patterns using blocks or draw shapes and encourage your child to identify and replicate them.
Basic Graphs: Track simple data like daily weather or family activities and create basic charts to visualise the information. It’s a fun way to introduce the concept of data representation.
Salesforce supports STEM education through various initiatives and resources for educators. Check out our Education Summit and the Salesforce Foundation to see how we’re partnering with educational institutions to build the workforce of the future.
By nurturing curiosity and a love for numbers in our children, we’re laying the foundation for their success in an increasingly digital world. The future is bright, and it all adds up with the right start in mathematics.
Robin Sharma’s “The 5 AM Club” weaves a fictional narrative to convey its self-help principles, featuring an entrepreneur and an artist guided by an eccentric billionaire to unlock the power of waking up early. This novel approach, both a strength and a weakness, makes it ideal for those seeking to enhance productivity and establish stronger daily routines.
The Story: Creative but Overstated
While the narrative is a creative way to present the book’s messages, it often teeters on the edge of being overly sentimental and unrealistic. The characters can feel more like caricatures designed to serve the book’s lessons rather than genuine people. Sharma’s frequent use of motivational quotes, while inspiring, sometimes detracts from the story’s authenticity, leading to a feeling of the book being more of a lecture than a story.
As the billionaire in the book puts it, “Own your morning. Elevate your life,” encapsulates the central theme but also highlights the sometimes preachy tone.
Practical Takeaways
The book’s appeal lies in its actionable advice, tailored for those looking to revolutionize their morning routines to gain a competitive edge in their personal and professional lives:
The 20/20/20 Formula:
20 Minutes of Movement: “Exercise is as much a cognitive activity as a physical one.”
20 Minutes of Reflection: “Reflection is to the soul as food is to the body.”
20 Minutes of Learning: “To double your net worth, double your self-worth. Because you will never exceed the height of your self-image.”
Habit Stacking:
Integrating new habits with existing ones can simplify the adoption of a morning routine.
The Importance of Sleep:
The book underscores the necessity of sleep with the reminder, “Sleep is not a luxury, it’s a necessity.”
Digital Detox:
Reducing electronic distractions can enhance sleep quality and focus, a point well-made but not heavily backed by cited research.
Daily Gratitude:
“Gratitude is the single fastest way to increase your well-being.” This is a powerful reminder of the psychological benefits of gratitude.
Scientific Backing
The book occasionally references psychological and physiological benefits supported by research, though these mentions are sparse. Including more scientific backing could strengthen the credibility of Sharma’s claims and provide readers with a more grounded understanding of why these practices work.
Final Thoughts
“The 5 AM Club” is an inspirational guide packed with practical advice for those looking to improve their mornings and, by extension, their lives. While the narrative might be too embellished for some, the core principles are universally beneficial. I’m considering testing out the 5 AM routine myself and would appreciate hearing from others who have tried it. What are the tangible benefits or drawbacks you’ve noticed? Whether you fully commit to the club or just integrate parts of the philosophy, Sharma’s strategies are likely to spark positive changes.
“GRIT is that indomitable spirit that pushes you to stand up one more time than you’ve been knocked down. It’s not just about enduring but about charging forward despite the obstacles.”
Dr. Jim Taylor
Introduction: In a follow-up to my reflections on resilience in the worlds of marathons and business, my completion of the Sydney Hoka Runaway Half Marathon has deepened my insights into GRIT—perseverance and passion for long-term goals. This vital aspect of sports psychology is crucial for thriving in the unpredictable realms of our professional lives.
Contextualising the Challenge: During my preparation for the race, a series of expected and unexpected challenges—including a family trip to the UK, managing a minor injury, engaging in weekly football matches, and fulfilling family commitments—significantly curtailed my training schedule. These factors thrust me into an environment of unfamiliarity and discomfort, providing a ripe setting to test and strengthen my GRIT.
Defining GRIT: Angela Duckworth, in her seminal book “Grit: The Power of Passion and Perseverance,” describes GRIT as the combination of passion and sustained persistence applied toward long-term achievement, with no particular concern for rewards. This concept proves particularly relevant when the finish line seems distant and the path forward uncertain.
Actionable Tips for Cultivating GRIT:
Set Clear Long-Term Goals: Just as marathon training plans are designed around specific race days, setting clear business objectives provides a roadmap for sustained effort.
Embrace Challenges: Like incorporating hill runs to build endurance, tackle challenging projects that stretch your capabilities.
Maintain Interest: Find ways to keep the tasks at hand engaging. In business, this could mean diversifying your skills or finding new angles to approach routine tasks.
Learn from Feedback: Regularly review your performance, seeking constructive criticism as a marathoner would adjust their training based on past race times and current fitness levels. I love diving into Strava and analysing my stats.
Parallel with Business Growth: The last 5 kilometres of the half-marathon symbolised the final stages of a major business project—both requiring a deep reservoir of GRIT. Leaders in business can view these moments as opportunities for significant personal and professional growth, analogous to the way athletes see competitions as moments to surpass their previous limits.
Conclusion: The Sydney Hoka Runaway Half Marathon wasn’t merely a physical challenge; it was an experiential metaphor for the journey many of us undertake in our careers. It underscored the power of GRIT, essential for navigating the business landscape with its myriad challenges and opportunities.
I invite you to reflect on your own experiences where GRIT has played a role in overcoming obstacles. How can we apply these lessons more broadly to achieve our professional objectives? Share your stories on cultivating resilience and determination.
Having just finished Seth Godin’s Linchpin: Are You Indispensable?, I found myself reflecting on its insights into creativity, innovation, and emotional intelligence, and how these principles profoundly align with my experiences in the Salesforce ecosystem.
Godin’s teachings, while broad and universally applicable, hold specific weight for business professionals looking to make their mark in a competitive, rapidly evolving landscape.
In this blog post I dive deeper into the ‘linchpin concept’, drawing direct connections to business challenges and opportunities, especially through the lens of Salesforce.
1 – Artistry in Business: More Than Just a Buzzword
“Art isn’t only a painting. Art is anything that’s creative, passionate, and personal. And great art resonates with the viewer, not only with the creator.” This quote from Godin sums up the essence of being an artist in the business world. In Salesforce, artistry might manifest in how we design a customer journey that not only addresses pain points but does so with a narrative that customers feel deeply connected to. It’s about going beyond the functional to create experiences that are memorable and impactful.
Example: Consider a Salesforce professional who devises a customer onboarding process. By integrating storytelling into the journey, they can transform a routine procedure into an engaging experience, highlighting how each step benefits the customer, thereby increasing satisfaction and loyalty.
Godin stresses the significance of emotional labour, which is the effort we put into our work that makes a difference. “Emotional labour is the hard part. Not the sweat, but the emotional work you do with each interaction.” In the business context, this could mean the extra effort a Salesforce consultant puts into understanding not just the technical needs of their clients but also the human fears, aspirations, and resistances they face when adopting new technology.
Example: A Salesforce implementation that’s met with resistance from a client’s team. The consultant doesn’t just offer technical solutions but takes the time to listen, empathise, and address fears, thereby easing the transition and fostering a stronger client-consultant relationship.
3 – Gifting Without Expectation
“The linchpin is the person who can walk into chaos and create order, someone who can invent, connect, create, and make things happen.” Gifting your talents and solutions without a direct expectation of return can often lead to more substantial, long-term benefits for your career and your organisation.
Example: This might look like a Salesforce developer sharing a custom solution or asset they’ve created with the wider community, not for immediate recognition but to contribute to the ecosystem’s growth.
4 – Innovation as a Daily Habit
“In every organisation, everyone rises to the level of their own incompetence.” To avoid the pitfalls of complacency, Godin encourages constant innovation and taking initiative.
Example: For a Salesforce professional, this might mean proactively staying ahead of the latest updates, learning new modules, or suggesting innovative uses of Salesforce technology to solve business problems in novel ways.
Godin’s linchpin theory places a premium on building meaningful connections. In a business setting, this isn’t just networking but forming relationships based on mutual respect, trust, and shared goals.
Example: For those in Salesforce, this could be as simple as creating a user group to share challenges and solutions, fostering a supportive community that values each member’s contribution.
I invite you, the business professionals in the Salesforce community and beyond, to reflect on these linchpin principles. How can you apply creativity, emotional labour, generosity, innovation, and connection-building in your roles? Share your stories and examples of how you’ve been a linchpin in your field.
Moreover, in the spirit of gifting knowledge and fostering our collective growth, I encourage you to share any resources or readings that have inspired you to think differently about your work and your role within the business world.
Let’s leverage these insights to not just be indispensable in our current roles but to drive forward the businesses and communities we’re a part of, creating a ripple effect of innovation and engagement across the business landscape.
I’d love to also hear your book recommendations as I continue my own development journey.
