Salesforce’s recent $2.5 billion investment announcement for Australia, announced at the Agentforce World Tour Sydney (Source: Salesforce), signals a major acceleration of AI adoption, with Agentforce leading the charge. As AI takes over more customer interactions, businesses need to ask themselves a critical question: Are we enhancing the customer experience or automating away the human…
This morning at the park, I watched Elsie, my white golden retriever, roll onto her back in the grass, paws in the air, completely lost in the moment. She didn’t care that she was getting dirty. She wasn’t thinking about what came next. She was just happy. Golden retrievers are known for their boundless enthusiasm,…
We’ve all been there—relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing) path. But when you’re the Prime Minister of Britain and the autocue turns “hostages” into “sausages,” well, that’s one for the history books. Keir Starmer’s now infamous “Sausage Gate” incident may…
As a lifelong rugby fan married into an Afrikaans family, I approached Rassie: Stories of Life and Rugby with both curiosity and personal interest. Johan “Rassie” Erasmus is a figure who transcends the sport. His journey from a small town in Despatch to becoming one of the most influential leaders in world rugby offers valuable…
As a professional who has spent over a decade immersed in the Salesforce ecosystem, frequently asked questions about strategies from customers are part and parcel of my daily routine. Whether it’s during a casual chat at a conference or in a formal consultation, the inquiry often boils down to: “What is the best strategy for…
In the fast-paced world of tech and business, we often find ourselves moving from one task to the next without taking a moment to reflect and appreciate. At Salesforce, a culture of gratitude is ingrained in our ethos, and we make it a point to say “Thank you” during our presentations and interactions. But how…
As the football season in the UK comes to a close, there’s much to reflect upon, particularly for Arsenal fans. Mikel Arteta has taken the club on an incredible journey, transforming a team once out of European competition to one that has come agonisingly close to winning the Premier League two years in a row….
“GRIT is that indomitable spirit that pushes you to stand up one more time than you’ve been knocked down. It’s not just about enduring but about charging forward despite the obstacles.” Dr. Jim Taylor Introduction:In a follow-up to my reflections on resilience in the worlds of marathons and business, my completion of the Sydney Hoka…
Happy Friday, everyone! As the author Richard Nelson Bolles once said, “Always remember that Fridays are the golden clasp that binds the volume of the week.” For those familiar with my playlist, you know my passion for country music runs deep. Currently, “Chicken Fried” by Zac Brown Band is getting the most plays (check it…
Having just finished Seth Godin’s Linchpin: Are You Indispensable?, I found myself reflecting on its insights into creativity, innovation, and emotional intelligence, and how these principles profoundly align with my experiences in the Salesforce ecosystem. Godin’s teachings, while broad and universally applicable, hold specific weight for business professionals looking to make their mark in a…
