Salesforce’s recent $2.5 billion investment announcement for Australia, announced at the Agentforce World Tour Sydney (Source: Salesforce), signals a major acceleration of AI adoption, with Agentforce leading the charge. As AI takes over more customer interactions, businesses need to ask themselves a critical question: Are we enhancing the customer experience or automating away the human…
This morning at the park, I watched Elsie, my white golden retriever, roll onto her back in the grass, paws in the air, completely lost in the moment. She didn’t care that she was getting dirty. She wasn’t thinking about what came next. She was just happy. Golden retrievers are known for their boundless enthusiasm,…
There’s a truth I’ve come to appreciate in my mid-forties—something I wasn’t fully prepared for: the passage of time brings with it unexpected losses. Last year, I lost a few friends—people I had been close to, shared memories with, and watched as they built lives full of hopes and dreams. Some were younger than me….
I still remember the day I first encountered Salesforce, about 15 years ago. I was at Yabsta Digital in Bermuda, juggling multiple roles – admin, sales, marketing – you name it. Logging into Salesforce for the first time was a real eye-opener. Here was a tool that could actually organise client interactions and automate some…
Rugby has always been my sport. Growing up cheering for England, there’s no doubt where my heart lies on game day. But as someone fortunate enough to claim Australia as my second home, I’ve found myself rooting for the Wallabies with increasing passion—especially during their recent autumn internationals. It’s been a tough few years for…
We’ve all been there—relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing) path. But when you’re the Prime Minister of Britain and the autocue turns “hostages” into “sausages,” well, that’s one for the history books. Keir Starmer’s now infamous “Sausage Gate” incident may…
As a lifelong rugby fan married into an Afrikaans family, I approached Rassie: Stories of Life and Rugby with both curiosity and personal interest. Johan “Rassie” Erasmus is a figure who transcends the sport. His journey from a small town in Despatch to becoming one of the most influential leaders in world rugby offers valuable…
It’s the end of the month, and deals are being done against deadlines here at Salesforce. The energy is intense, as teams push to close those last few deals that will tip the scales in our favour. For those of us who’ve been in the game a while, this isn’t anything new—just another end-of-month crunch….
This morning, I had the joy of starting my day at my son’s school, watching him and his friends parade around as a myriad of book heroes. From Harry Potter to Cristiano Ronaldo, numerous Marvel superheroes (including my son as Iron Man), Stick Man, Sherlock Holmes, Maverick from Top Gun, and pretty much everything in…
As a professional who has spent over a decade immersed in the Salesforce ecosystem, frequently asked questions about strategies from customers are part and parcel of my daily routine. Whether it’s during a casual chat at a conference or in a formal consultation, the inquiry often boils down to: “What is the best strategy for…
