When I finished school with strong results in maths and physics, I was well-placed to become an engineer. I loved solving problems, thinking in systems, and teasing apart complexity. But someone (it may have been my maths teacher) told me, “you’d be bored in engineering.” At the time, I believed them. And it wasn’t just…
“I asked the smartest people I know about the future of AI. They didn’t mention AI at all. They talked about leadership, trust, and critical thinking instead.”~ Elaine Page, CPO We’re deep into Copilots, Agentforce, Cortex AI, and fancy orchestration frameworks, but beneath the hype, your agents are only as smart, secure, and cost-effective as…
Most mornings, I’m the first one up. I feed the dogs, make myself a coffee, and sit down for a few quiet minutes before the day kicks off. Elsie’s, our Golden Retriever, already curled up on the sofa waiting for me, pawing at my hand if I stop stroking her. Jock, the Staffy, jumps up…
Every week brings another headline about AI reinventing customer service. “AI agents now handle thousands of support requests.”“Chatbots are deflecting 40% of inbound interactions.”“Digital assistants are reshaping contact centres.” All true — and yet, here’s the uncomfortable question: If AI is transforming customer service, why are customers still reaching out so much? We’re Still Fixing…
I stumbled across a beautifully simple idea the other day: placing native fish like Pacific Blue-eyes into rain barrels that collect overflow from water tanks to stop mosquitoes breeding. It’s a classic Aussie summer dilemma: you want to store rainwater for your garden, but standing water becomes a mozzie nursery. And with climate change and…
How did anyone used to do it? Five days a week in the office.School drop-offs. Dog walks. Hour-long commutes.Dinner on the table, footy training, homework supervision, laundry, groceries, deliveries, tradies, life admin… all somehow done before falling asleep in front of the 9:30 news. And now some leaders want us to “get back” to that?…
A Book Review of “Hidden Potential: The Science of Achieving Greater Things” by Adam Grant One of the best books I’ve read recently is Hidden Potential by Adam Grant. It’s sharp, well-researched, and full of ideas that challenge the way we think about talent, success, and how people actually grow—not just in business, but in…
Feeling like the adventure’s over? Explore how expats and career-shifters can design meaningful next chapters with Stanford’s Odyssey Plan and insights on identity, purpose, and stillness.
In today’s world of AI-driven sales coaching, are we nurturing creativity or stifling it? Inspired by the mercurial brilliance of Ronaldinho versus the rigid reliability of Carlton Palmer, this post explores how coaching sales teams should focus on building instinct, adaptability, and human connection — not just compliance.
The first thing to go in a job search isn’t your skills. It’s your certainty. Here’s what I learned from a few months of unexpected reflection, rejection, and re-alignment. 🧠 Introduction A few months ago, I found myself unexpectedly job hunting.I took some time to visit family in South Africa — and while it gave…
