“I asked the smartest people I know about the future of AI. They didn’t mention AI at all. They talked about leadership, trust, and critical thinking instead.”~ Elaine Page, CPO We’re deep into Copilots, Agentforce, Cortex AI, and fancy orchestration frameworks, but beneath the hype, your agents are only as smart, secure, and cost-effective as…
Most mornings, I’m the first one up. I feed the dogs, make myself a coffee, and sit down for a few quiet minutes before the day kicks off. Elsie’s, our Golden Retriever, already curled up on the sofa waiting for me, pawing at my hand if I stop stroking her. Jock, the Staffy, jumps up…
Every week brings another headline about AI reinventing customer service. “AI agents now handle thousands of support requests.”“Chatbots are deflecting 40% of inbound interactions.”“Digital assistants are reshaping contact centres.” All true — and yet, here’s the uncomfortable question: If AI is transforming customer service, why are customers still reaching out so much? We’re Still Fixing…
I stumbled across a beautifully simple idea the other day: placing native fish like Pacific Blue-eyes into rain barrels that collect overflow from water tanks to stop mosquitoes breeding. It’s a classic Aussie summer dilemma: you want to store rainwater for your garden, but standing water becomes a mozzie nursery. And with climate change and…
In today’s world of AI-driven sales coaching, are we nurturing creativity or stifling it? Inspired by the mercurial brilliance of Ronaldinho versus the rigid reliability of Carlton Palmer, this post explores how coaching sales teams should focus on building instinct, adaptability, and human connection — not just compliance.
The first thing to go in a job search isn’t your skills. It’s your certainty. Here’s what I learned from a few months of unexpected reflection, rejection, and re-alignment. 🧠 Introduction A few months ago, I found myself unexpectedly job hunting.I took some time to visit family in South Africa — and while it gave…
Experiencing the Salesforce Agentforce World Tour firsthand this week in Sydney was inspiring. Seeing cutting-edge AI in action and how Salesforce is shaping the future of customer engagement reinforced what I already knew—AI is a game-changer. Having been directly involved in the pilot program, I’ve witnessed Agentforce evolve, unlocking new possibilities for businesses. Now, as…
Most of what I write on pauldobinson.com is grounded in the safe terrain of technology, sport, and business. But sometimes, something personal lingers long enough to demand reflection. This post is one of those. It’s different. And I hesitated to write it. Because it’s about fairness. About identity. About systems built with good intent, which—over…
From Team Lunches to Trust: Simple Ways to Boost Wellbeing & Drive Growth in 2025 📈 As an expat living in Australia with a background in the tech and Salesforce ecosystem—and a keen interest in sports psychology and team dynamics—the World Happiness Report 2025 immediately resonated with me. It offers a data-driven perspective on how…
🗣️ “Everyone had an opinion. And every opinion was the same: That will never work.” ~ Marc Randolph, That Will Never Work Marc Randolph’s That Will Never Work isn’t just a nostalgic trip down memory lane—it’s a raw, unfiltered chronicle of the chaotic and exhilarating birth of Netflix. For those of us immersed in the…