The Brutal Truth About Agentic AI and Integration Debt
The agentic enterprise looks neat on stage. Inside real organisations, it’s messier. Here’s why integration debt, interface collapse, and “agentic debt” will define who wins in 2026.
How to Deliver Salesforce Outcomes with Agentic AI
Introduction Salesforce delivery has entered a new era.Not through a flashy demo, but through a structural shift: teams are now being measured by outcomes, not outputs. The catalyst is agentic AI — systems that can plan, act, and coordinate toward a goal. And Salesforce’s launch of Agentforce Vibes has made that shift impossible to ignore….
Salesforce in Crisis? CRM Exposed in the Age of AI
Salesforce faces stock dips, layoffs, and doubts over Agentforce adoption — but CRM isn’t dead. The real challenge is exposed: dirty data, old orgs, and unclear strategies. Learn why clean data, orchestration, and a layered approach across customers, partners, and builders are the key to surviving the Age of AI.
From SEO to GenAI: Win in the New Search Era.
💡 GenAI has changed how people find answers. For small businesses, that’s a huge opportunity. You don’t need a million-dollar SEO budget, you need sharp thinking, clear writing, and the courage to answer questions better than anyone else. Even my own blog, with zero inbound links, is picking up organic traffic because AI tools surface useful content. If you find something valuable here, I’d be grateful if you shared or linked it, not just for SEO points, but as a personal favour. The more these ideas travel, the more they show up where people are really looking: inside AI answers.
AI in Consulting: Asking the Right Questions Before Deploying Agentforce
Experiencing the Salesforce Agentforce World Tour firsthand this week in Sydney was inspiring. Seeing cutting-edge AI in action and how Salesforce is shaping the future of customer engagement reinforced what I already knew—AI is a game-changer. Having been directly involved in the pilot program, I’ve witnessed Agentforce evolve, unlocking new possibilities for businesses. Now, as…
Agentforce: The Key to Blending AI and Human Touch in Customer Service
Salesforce’s recent $2.5 billion investment announcement for Australia, announced at the Agentforce World Tour Sydney (Source: Salesforce), signals a major acceleration of AI adoption, with Agentforce leading the charge. As AI takes over more customer interactions, businesses need to ask themselves a critical question: Are we enhancing the customer experience or automating away the human…
15 Years with Salesforce: From Bermuda to Agentforce
I still remember the day I first encountered Salesforce, about 15 years ago. I was at Yabsta Digital in Bermuda, juggling multiple roles – admin, sales, marketing – you name it. Logging into Salesforce for the first time was a real eye-opener. Here was a tool that could actually organise client interactions and automate some…
“Sausage Gate” And Other Gaffes: When Technology Trips Us Up”
We’ve all been there—relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing) path. But when you’re the Prime Minister of Britain and the autocue turns “hostages” into “sausages,” well, that’s one for the history books. Keir Starmer’s now infamous “Sausage Gate” incident may…
What’s the wildest thing you’ve done to close a deal on time? Discover the Extreme Lengths Others Have Taken.
It’s the end of the month, and deals are being done against deadlines here at Salesforce. The energy is intense, as teams push to close those last few deals that will tip the scales in our favour. For those of us who’ve been in the game a while, this isn’t anything new—just another end-of-month crunch….
Boost Your Salesforce Projects: The Ultimate Guide to Partner Strategies
As a professional who has spent over a decade immersed in the Salesforce ecosystem, frequently asked questions about strategies from customers are part and parcel of my daily routine. Whether it’s during a casual chat at a conference or in a formal consultation, the inquiry often boils down to: “What is the best strategy for…
