Every week brings another headline about AI reinventing customer service. “AI agents now handle thousands of support requests.”“Chatbots are deflecting 40% of inbound interactions.”“Digital assistants…
Experiencing the Salesforce Agentforce World Tour firsthand this week in Sydney was inspiring. Seeing cutting-edge AI in action and how Salesforce is shaping the future…
Salesforce’s recent $2.5 billion investment announcement for Australia, announced at the Agentforce World Tour Sydney (Source: Salesforce), signals a major acceleration of AI adoption, with…
I still remember the day I first encountered Salesforce, about 15 years ago. I was at Yabsta Digital in Bermuda, juggling multiple roles – admin,…
We’ve all been there, relying on tech to guide us through a task, only to have it lead us down an unexpected (and sometimes embarrassing)…
It’s the end of the month, and deals are being done against deadlines here at Salesforce. The energy is intense, as teams push to close…
This morning, I had the joy of starting my day at my son’s school, watching him and his friends parade around as a myriad of…
As a professional who has spent over a decade immersed in the Salesforce ecosystem, frequently asked questions about strategies from customers are part and parcel…
Welcome to the “Best of the Rest – Einstein 1 Edition,” where I delve into the latest and greatest developments in Salesforce’s Einstein 1 platform….
In the fast-paced world of tech and business, we often find ourselves moving from one task to the next without taking a moment to reflect…