Salesforce’s recent $2.5 billion investment announcement for Australia, announced at the Agentforce World Tour Sydney (Source: Salesforce), signals a major acceleration of AI adoption, with Agentforce leading the charge. As AI takes over more customer interactions, businesses need to ask themselves a critical question: Are we enhancing the customer experience or automating away the human…
In my last blog post, I emphasised the importance of continuous development in the business world. This relentless pursuit of improvement led me back to James Kerr’s “Legacy,” a book that provides profound insights into building a culture of excellence, highly relevant not just in sports but across the business and technology sectors. Understanding the…
IntroductionAs Artificial Intelligence (AI) increasingly becomes a cornerstone of modern business practices, mastering change management in this domain is not just a necessity, it’s an imperative. This post integrates insights from Salesforce’s Trailhead on empowering workers in the AI Age with perspectives from Deloitte and Accenture, offering a comprehensive view on navigating the complexities of…
